FREE IRE DELIVERY ON ALL ORDERS OVER 35
IRE Delivery: 3.95 (Next Working Day)
UK Delivery: 4.95 (48 Hour Delivery)
European Delivery: 6.95
Worldwide Delivery: 7.95
We aim to process your order as quickly as possible. All orders
placed before 3pm Monday to Friday are shipped the same day using
DPD or other Commercial couriers. We offer a Next Working Day
delivery service throughout Ireland. Please allow up to 72 hours
before getting in touch with us regarding undelivered items to
Ireland and the UK.
We are confident that you will be satisfied and happy with the
costumes, decorations and accessories that you have purchased from
Halloween HQ. As a company we take our responsibility surrounding
the European Union (Consumer Information, Cancellation and Other
Rights) Regulations 2013 (SI 484/2013) very seriously.
If you bought your item(s) on thehalloweenhq.com website, you must
notify us within 14 days of receipt of purchase of your intention
to return your purchase to us. You must then return the goods to us
with 14 days of this notification.To do this, please follow the
1. Email us at email@example.com detailing your order
number, and the item(s) you would like to return. Our Customer
Services team will forward a returnscancellation form for
completion to be included with your return. This form will include
your returns number allowing more efficient processing of your
returns particularly during busy periods.
You can also download the returnscancellation form by clicking the
link at the bottom of this page. If you do not have access to
email, you may contact us by telephone or post to inform us of your
intention to cancel or return. You can find our phone number and
contact details on the contact us section of this website.
2. Pack up your return in its original packaging with your Returns
Form. If you do not have the original packaging please ensure you
pack the items so that they cannot get damaged in transit.
3. Send your parcel to Halloween HQ c/o Autofill Ltd, Unit B3
Deerpark Industrial Estate, Oranmore, Co. Galway.
4. Refund - Refund will be made to your original payment method.
5. Faulty item - Should the item you have purchased from
thehalloweenhq.com be faulty please contact our Customer Services
team at firstname.lastname@example.org.
6. The Cancellation or Returns form is available on this website on
the following pages Delivery and Returns and Terms a