Service for After-Sale:
We can offer the engineer for oversea service to install, tranning,
and maintain ect.
Our Service and Technical Support:
1.Easy fault parts supplying.
2.Online Error solution
3.Installation with commissioning
4.Trainning for the operator
5.Machine software upgraded
6.Manual for products.
8.The others problems that buyers will be concern
Q: what kind of pre-sale service do you offer? do you offer the
free sample? and how about the freight cost?
A: we will make sample according to customer material by our
machine, and take a video for customer reference. above is free,
but the freight cost should be paid by customer.
Q:what kind of in-sale service do you offer? what is the warranty
for the easy fault parts? and what is the delivery time for the
A:if the easy fault parts is in the warranty period, we will offer
the free replacement as per quality warrantee terms and conditions,
and the delivery time for the machine is within 45 working days
after the deposit
Q:how about the after sale service? warranty time for the machine?
A:we offer one year free warranty, and long-term trainning( the
first time is free, but we will charge you for the second time and
the training after that). we will offer free replacement according
to the series numbers when the parts damaged within the warranty
Q:do you offer any special service?. example: design, customized
A:initial free training, second charged, customized is welcome
Our aim:Customer is the God, if you not buy the first time,it will
be your fault, if you buy but not buy second time, it will be our
A replacement can be made after the confirmation made by our
related department when parts breakdown under the condition of
right used within warranty period. The company develops file for
every single machine that is made. Serial numbers are marked on
each machine part and archived. It’s pretty convenient for our
clients to change spare parts when necessary. The only thing you
need to do is to provide us the serial numbers on the spare parts,
which need to be replaced. Moreover, we provide one year warranty
after sale. We offer free spare parts within the warranty time,
except damages caused by human factors and irresistible external
3. If buyers damaged any parts of the machine without abiding by
the using condition, using environment and usage that the
instruction manual demanded within warranty time, we will only
provide paid services under this situation.
4. There will be an operation training for operator:
(1) Training for right operation;
(2) Training for common sense of daily maintenance;
(3) Introducing after-sale services and training for solutions;
(4) Introducing after-sale services and notify the contact way;
Accessories supply guarantee: We supply free accessories within one
year warranty period. We will charge you for accessories supply
when the warranty is overdue;
Q:How to get to Ruian Allfine Machinery Co Ltd
1. If you take plane to our factory . Our airport is Wenzhou Longwan International Airport .It is about 40 minutes from airport to our factory .You can fly to wenzhou airport from Shanghai , Beijing , Guangzhou first . Shanghai City is our nearest International city .It is about 50 minutes from Shanghai to Wenzhou Airport. and from Guangzhou Baiyun airport to Wenzhou Airport is about 2 hours. from Beijing Airport to Wenzhou Airport, it will take about 2 hours
2. If you take high speed bullet train to our city , Our train station is Ruian train station . It is about 30 minutes from train station to our factory by car . You can fly to wenzhou
airport from Shanghai , Beijing , Guangzhou first , Shanghai City
is our nearest International city .It is about 4hour and 30 minuets from Shanghai station to Ruian Station .
Q:Do you have any recommended hotel for us?
A:Our company can help to book the favorable room at the better
rate for you. if you prefer to do it yourselves, we would like to
suggest the hotel as following as your reference.